Refund Policy

This page explains the refund policy for Bloxy digital goods.

Eligible refund cases

A refund may be considered when an eligible digital good has not been delivered and the order can still be safely cancelled or reversed.

Delivered digital goods

Once a digital good has been successfully delivered, it is generally no longer eligible for a standard refund. This is because digital goods cannot usually be returned in the same way as physical products.

Failed or delayed fulfillment

If your order is delayed, unclear, or appears to have failed, contact the Support Hub first so the team can review the payment and delivery records before a refund decision is made.

Disputes

If an eligible signed-in customer believes an order was not fulfilled correctly and support cannot resolve the issue through the normal workflow, the customer may open a dispute through the account/order support path.

Policy coordination

This page should be read together with the Delivery Guide, FAQ, and the current Bloxy support guidance.