Frequently Asked Questions

Find quick answers about Bloxy products, delivery, orders, refunds, disputes, support, and account access.

What does Bloxy sell?

Bloxy sells verified gaming digital goods from Bloxy-managed inventory. This current standard is a direct store, not a third-party seller marketplace.

How does checkout work?

Add an item to your cart, review the product and delivery details, and complete checkout using one of the payment options shown at checkout. After payment is accepted, Bloxy creates your order and you can review progress from the order detail flow and your account surfaces when applicable.

How long does delivery take?

Delivery timing depends on the product and delivery mode shown on the product page. Items marked for faster fulfillment can move quickly, while some orders require manual review or operator coordination. Review the Delivery Guide before purchase for the latest expectations.

How will I receive my order?

Depending on the product, delivery may happen through an automated code or transfer flow, or through a manual handoff handled by the Bloxy team. Make sure your checkout details and any required in-game information are accurate so delivery is not delayed.

When can I request a refund?

Refunds are generally only available for eligible digital goods that have not yet been delivered. Once a product has been successfully delivered, it is usually no longer refundable. Read the current Refund Policy before placing an order.

When should I open a dispute?

If you believe an eligible paid order was not fulfilled correctly and support cannot resolve the issue normally, signed-in customers can open a dispute for eligible orders. If you are unsure whether your case needs a dispute, start with support first.

How do I get support?

Use the Support Hub for guidance and next steps. If you are signed in, you can open a support ticket for order-specific help and include your order number so the team can review the correct records.

I forgot my password or cannot access my account. What should I do?

Use the password reset page to request a reset link. If you no longer have access to the right inbox or still cannot sign in after resetting your password, contact support before placing another order.

Where can I read the latest delivery and refund guidance?

The latest service guidance is published on the Delivery Guide, Refund Policy, and Support Hub. If those pages change, the FAQ should be read together with the most current policy pages.